Asserting your rights as a consumer and an employee
Consumer protection and labour law provide important statutory rights to individuals against powerful commercial interests and employers. The Consumer Protection Act, 2019 offers accessible remedies through dedicated consumer commissions, while labour statutes protect workers' entitlements to wages, benefits, and fair treatment. Advocate Mandeep Kaur assists individuals in navigating these forums efficiently and effectively.
The information on this page is for general informational purposes only and does not constitute legal advice.
Scope of Practice
Consumer complaints before the District Consumer Disputes Redressal Commission (DCDRC), Delhi
Appeals before the State Consumer Disputes Redressal Commission (SCDRC) and National Commission (NCDRC)
Claims for deficiency in service — banking, insurance, real estate, healthcare, and e-commerce
Product liability complaints under the Consumer Protection Act, 2019
Unfair trade practice complaints including misleading advertisements
Labour disputes before the Labour Court and Industrial Tribunal, Delhi
Wrongful termination, retrenchment compensation, and back-wage claims
Provident Fund, ESIC, and gratuity disputes
Service matter disputes for non-governmental employees
How It Works
Assessment of the complaint, valuation for jurisdictional purposes, and identification of the appropriate forum (District, State, or National Commission).
Sending a formal legal notice to the opposite party and collating all supporting documents — bills, communications, warranty cards, and medical or expert reports where relevant.
Drafting and filing the complaint with a clear statement of the deficiency or unfair practice, the relief sought, and supporting evidence.
Representing the complainant before the Commission through hearings and obtaining an order for compensation, replacement, refund, or other appropriate relief.
Common Questions
Under the Consumer Protection Act, 2019, a consumer complaint must be filed within two years from the date on which the cause of action arose. The Commission can condone delay if sufficient cause is shown, but it is advisable to file promptly.
A consumer can claim refund of the amount paid, replacement of goods, repair of defective goods, removal of deficiency in service, and compensation for financial loss and mental agony caused by the deficiency or unfair trade practice. Punitive damages can also be awarded in appropriate cases.
Jurisdiction depends on the value of the claim. The District Consumer Commission handles claims up to ₹50 lakhs. The State Commission handles claims between ₹50 lakhs and ₹2 crores. The National Commission handles claims above ₹2 crores. For most individual consumer disputes, the District Commission is the appropriate starting point.
Remedies for wrongful or illegal termination vary depending on whether the employee is a 'workman' under the Industrial Disputes Act or a non-workman. Workmen can file a claim before the Labour Court seeking reinstatement with back wages. Others may need to approach civil courts. Employment contract terms are also relevant to determining the appropriate remedy.
Reach Out
If you have a matter in consumer protection & labour law, you are welcome to reach out to discuss the facts and understand the available legal avenues.
Get in TouchReaching out does not establish an attorney-client relationship.